Paratransit service

 

 

The Quincy Transit Lines offers a Paratransit service to complement the regular fixed route services. QTL has four Paratransit buses in service Monday through Friday and one Paratransit bus available on Saturdays/Sundays & Holidays to assist Americans with Disabilities Act (ADA) eligible people who would like to utilize the bus services.

Eligibility

  • Disability alone does not determine Paratransit eligibility; the decision is based on the applicant's functional ability to use the fixed route bus and is not a medical decision.  The Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations in Appendix D to C.F.R Section 37.5.
If a person believes he/she is eligible to ride the Paratransit buses, the applicant should contact the Quincy Transit Lines office at 2020 Jennifer Lane, call 217-228-4550 or 217-224-3535 or email the office at transit@quincyil.gov to request an application, or download the application from the link below. Applicants will be notified of their eligibility within 21 days of receipt of their application. If an applicant is denied eligibility, the applicant will have the right to appeal. Information on the appeals process shall be sent to him.
 

 

Purpose
The purpose of the Quincy Paratransit Service is to provide transportation to persons with disabilities who cannot use the regular fixed route bus service due to those disabilities.  The Paratransit service is not intended to be a substitute for available medical services.  With your cooperation and assistance, the service can be a safe, timely, and productive service for everyone concerned.  Please adhere to these policies.  To use the Paratransit vehicle, an individual under age 60 must complete an Americans with Disabilities Application and have it approved by the QTL office. Once approved, the individual must schedule his/her use of the bus by contacting the dispatcher at (217) 224-3535. QTL requests that all trips be scheduled at a minimum of 24 hours in advance to avoid delays and conflicts.
 

All ADA approved riders (those UNDER the age of 60) are charged $1.00 per ride in town and $6.00 per ride out of city limits. All passengers OVER the age of 60 are charged $2.50 per ride in town and $6.00 per ride out of the city limits and are billed through the Senior Center. (See link about Senior Citizen Transportation.)  Punch cards are also available:

"Punch Cards"
QTL has punch cards available for Paratransit riders under age 60 who would like to pre-pay for rides.  Punch cards are either 10 rides for $7.50 or 20 rides for $15.00.  Punch cards may be purchased from any Paratransit driver.  Paratransit passengers should present their punch cards each time they board the bus.

To schedule a ride or cancel a ride, call the dispatcher: 

217-224-3535
8 a.m. to 4 p.m. / Monday through Friday (except holidays)
After hours dial 217-231-8842 to cancel a reservation
 
Information on Quincy Transit Lines service is available in accessible formats upon request
(Braille, large print, audio tape, & computer disk) by calling 217-228-4550
Illinois Relay Service for the Hearing Impaired:
The system is opened 24 hours a day and is free of charge:
TTY Dial – 1-800-526-0844 or 711
Voice User Dial – 1-800-526-0857 or 711

Quincy Transit Lines Paratransit Services
GENERAL GUIDELINES

  • All passengers under the age of 60 must complete an ADA application form and be approved before utilizing the services.
  • The service area for qualified applicants is limited to Adams County.
  • All trips must be made in advance; no same day trips are permitted. No exceptions.
  • Passengers should try to schedule doctor appointments prior to 4:00 p.m.
  • All passengers should be ready 5 minutes prior to their pickup time.  If the passenger is not ready their ride may leave and will be counted as a no show towards the passenger.
  • Paratransit is a door-to-door service, drivers are prohibited from entering any residence.
  • Passengers wishing to change their destination must obtain prior approval from the dispatching office.
  • Passengers must be able to walk onto the bus, be in a standard wheelchair/scooter, and/or use the bus lift. No geriatric chairs allowed.  All wheelchairs and similar devices must be secured before departure.
  • Drivers will not handle wheelchairs that have to be maneuvered over more than one step in height from the home or business.
  • No medical apparatus or gurneys allowed (except oxygen supplies that can be secured).
  • Drivers will not help any passenger dress; they must be fully clothed before being transported.
  • No passenger may ride who has an illness that could be transmitted to the drivers or other passengers.  Drivers reserve the right to refuse service to any passenger deemed too sick or too injured to transport with approval from the office.
  • Passengers may only carry on and off the bus what they can handle in a single trip. Drivers are prohibited from assisting with loading and unloading.
  • All passengers are required to wear a seat belt unless a qualified physician grants written release.
  • All animals, excluding ADA service animals, must be transported in a carrier.
  • Drivers may not accept tips of any kind.

    • Quincy Transportation Homepage

    City of Quincy Homepage

 

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