Media Relations
We serve as the primary point of contact for journalists and news outlets. Our responsibilities include:
-Responding to media inquiries and interview requests
-Issuing press releases and official statements
-Coordinating press conferences and media events
-Providing timely updates during emergencies and public safety incidents
Media Contact: Kristin Dreasler Niemann
Press Line: 217-653-3423
Public Information & Outreach
-We keep the public informed about city services, programs, events, and policies by:
-Managing official social media channels
-Publishing city newsletters and announcements
-Creating public service campaigns
-Coordinating outreach efforts with local organizations and community groups
Digital Communications & Content
Our team develops and maintains digital content to ensure easy access to city information:
-Managing the city’s website and digital platforms
-Producing video and multimedia content
-Creating graphics and promotional materials
-Supporting livestreams of public meetings and special events
Internal Communications
We work with city departments to ensure employees are informed and engaged:
-Sharing internal updates and announcements
-Managing employee newsletters and communications tools
-Supporting department-specific campaigns and initiatives
Branding & Visual Identity
We ensure that all city communications maintain a consistent and professional appearance by:
-Managing the city’s brand guidelines
-Designing official logos, templates, and signage
-Reviewing and approving public-facing materials from departments
Emergency Communications
During critical incidents, we coordinate real-time communications to inform and protect the public. This includes:
-Issuing alerts through the city’s emergency notification system
-Coordinating messaging with emergency services and state agencies
-Managing crisis communications and press briefings