In 2014, Quincy/Adams County 9-1-1 handled 41,574 calls to 9-1-1. 79% of these calls to 9-1-1 came from wireless phones. In addition, Quincy/Adams County 9-1-1 dispatchers answered over 76,589 calls to the non-emergency line.
Operating in since March 13, 1989, Quincy/Adams County 9-1-1 was one of the very first countywide 9-1-1 systems established in Illinois.
On March 13, 2007 implemented Enhanced 9-1-1 and began operating in a new state-of-the-art facility at 222 N 52nd St.
Quincy/Adams County 9-1-1 dispatches for the following agencies: Quincy Police, Adams County Sheriff’s Office, Camp Point Police, Payson Police, Adams County Ambulance Service, Quincy Fire Department, Tri-township Fire Department, and 10 volunteer fire departments in Adams County.
The 9-1-1 Center has 20 employees: Director, Assistant Director, Systems Administrator, two Dispatch Supervisors and 15 dispatchers. At least three dispatchers are on duty at all times.
Quincy/Adams County 9-1-1 is the only countywide 9-1-1 system in Illinois not funded by a landline telephone surcharge under the Illinois Emergency Telephone Systems Act (ETSA). Funding for operating budget is provided by City of Quincy at 60% and Adams County at 40%. In addition, Quincy/Adams County 9-1-1 receives revenue from the Wireless Emergency Telephone Systems Act (WETSA) surcharge.