If you are experiencing a sanitary sewer problem contact the City first before calling a plumber or sewer cleaning service.
Monday – Friday 7:00 am to 3:00 pm : 217-228-4557
All other times: 217-228-4590
Report that you are experiencing a sanitary sewer emergency.
Backed up sewer lines, line breaks, sewage odors and overflowing manholes are considered an emergency.
A sewer maintenance crew will be dispatched to investigate the cause of the sewer problem. If the cause of the problem is determined to be within the private lateral and not within the city sewer main, you will be instructed to contact a plumber or sewer cleaning service. The city does not have the ability to clean private lateral lines.