Help Center

Frequently Asked Questions

Q: Is there a fee to pay invoices from the City Treasurer's Office online?
A:
There is no fee to the customer to pay their bill online via the City of Quincy's Non-Utility Invoice ePay. The City of Quincy covers all credit card and check processing fees as a courtesy to residents and customers.

Q: My account has been turned over to the Local Debt Recovery Program. Can I pay online to stop the State collections?
A: The City of Quincy cannot accept online payments on accounts turned over to the Local Debt Recovery Program. Please call the City Treasurer's Office at 217-228-4575 to inquire about the status of the account and for information on payment options.

Q: Can I pay for parking and other ordinance violations online?
A: No! Payments for Quincy Police Department ordinance violation tickets, including parking tickets, must be paid for via mail or in person and the City Treasurer's Office.

Q: I manage multiple accounts. Do I need a separate user profile to manage and pay each account online?
A: You can associate multiple accounts to a single user profile with the CIty of Quincy's Non-Utility Invoice ePay. You will need the most recent bill for every account that you manage to provide validation information confirming your authorization to associate each account.

Contact Information

For assistance with your City of Quincy Non-Utility Invoice ePay online account, please contact Support at epay@quincyil.gov.